الشروط والأحكام
Cleaning Services
1. Cancellation & Rescheduling
- Bookings must be confirmed and paid at least 2 days in advance
- Cancellations require 24-hour notice
- Same-day cancellations may be charged up to 100%
- Rescheduling is subject to availability and may incur fees
2. Booking & Confirmation
- All bookings must be made online
- Confirmation is valid only after payment
- Accurate details are required; errors may lead to extra charges or cancellation
3. Payment
- Full payment or deposit required at booking
- Additional work will be charged accordingly
- Some bookings may require a non-refundable deposit
4. Service Terms
- Property access and utilities must be available
- Not liable for pre-existing damage or unsecured valuables
- Deep cleaning does not guarantee full stain removal
- Heavily soiled areas may incur extra charges
5. Safety
- Pets must be secured
- Unsafe conditions may lead to service refusal
- Misconduct toward staff results in immediate termination without refund
6. Complaints
- Must be reported within 24 hours (+96590057461)
- Re-service is subject to management approval
Server/Waitstaff Services
1. Cancellation & Rescheduling
- Bookings must be confirmed and paid at least 2 days in advance
- Cancellations require 24-hour notice
- Same-day cancellations may be charged up to 100%
- Rescheduling is subject to availability and may incur fees
2. Booking & Confirmation
- All bookings must be made online
- Confirmation is valid only after payment
- Accurate details are required; errors may lead to extra charges or cancellation
3. Payment
- Full payment or deposit required at booking
- Additional requests will be charged accordingly
- Some bookings may require a non-refundable deposit
4. Service Terms
- Final guest count must be confirmed in advance
- Last-minute changes are not guaranteed
- Food safety is maintained; leftovers are the client’s responsibility
- Allergies and dietary needs must be shared in advance
5. Safety
- Pets must be secured
- Unsafe conditions may lead to service refusal
- Misconduct toward staff results in immediate termination without refund
6. Complaints
- Must be reported within 24 hours (+96590057461)
- Re-service is subject to management approval